Frequently Asked Questions
Find answers to common questions about BuilderHelp
Getting Started
What is BuilderHelp?
BuilderHelp is an AI-powered construction management platform designed to help contractors streamline workflows, improve financial oversight, and maximize efficiency on every job.
Who is BuilderHelp designed for?
BuilderHelp is built for general contractors, construction companies, project managers, and builders who want to manage projects more efficiently and profitably.
How do I get started with BuilderHelp?
Simply join our waitlist on the homepage, and we'll notify you when your account is ready. Once activated, you can start adding projects, team members, and subcontractors immediately.
Is there a mobile app?
Yes! BuilderHelp works seamlessly on both desktop and mobile devices. Our responsive web app adapts to your screen size, and native mobile apps are available soon.
Features & Functionality
What makes the AI Assistant unique?
Our AI Assistant proactively monitors your projects and sends smart notifications to keep you on track and on budget. It learns from your project patterns to provide increasingly personalized insights.
How does subcontractor coordination work?
You can assign tasks to subcontractors, share project plans in real-time, track progress, and ensure everyone is working from the correct blueprints. Communication happens directly within the platform.
Can I track financials in real-time?
Absolutely. BuilderHelp gives you instant visibility into invoices, budgets, and order history so you can monitor costs and maximize profits on every job.
How does document management work?
Store all your plans, specs, permits, and contracts in one secure location. Share documents with team members and subcontractors, and access them from anywhere on any device.
Pricing & Plans
How much does BuilderHelp cost?
We offer flexible pricing plans starting with a Starter plan for individual contractors, a Professional plan for growing teams, and an Enterprise plan for large organizations. Visit our pricing page for detailed information.
Is there a free trial?
Yes! All new users get a 14-day free trial with full access to all features. No credit card required to start your trial.
Can I cancel anytime?
Yes, you can cancel your subscription at any time with no penalties or fees. Your data will remain accessible for 30 days after cancellation.
Do you offer discounts for annual plans?
Yes, we offer significant savings when you pay annually instead of monthly. Contact our sales team for volume discounts on Enterprise plans.
Security & Privacy
Is my data secure?
Yes. We use bank-level encryption (AES-256) to protect your data at rest and in transit. Our infrastructure is hosted on secure, SOC 2 compliant servers.
Who can access my project data?
Only users you explicitly invite to your projects can access your data. You have full control over permissions and can revoke access at any time.
Do you sell my data to third parties?
Never. We do not sell, rent, or share your data with third parties for marketing purposes. Your data belongs to you.
How do you handle backups?
Your data is automatically backed up multiple times per day to geographically distributed servers, ensuring redundancy and disaster recovery.
Integration & Support
Does BuilderHelp integrate with other tools?
Yes, BuilderHelp integrates with popular accounting software like QuickBooks, project management tools, and communication platforms. More integrations are added regularly.
What support options are available?
We offer email support, live chat, phone support (on Professional and Enterprise plans), and an extensive knowledge base with tutorials and guides.
How do I contact customer support?
You can reach our support team via live chat (click the chat icon), email us at support@builderhelp.app, or visit our contact page.
Do you provide training for my team?
Yes! We offer onboarding sessions for new teams and ongoing training resources including video tutorials, webinars, and documentation.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.